Employee Assistance Program

Cairnmillar’s Employee Assistance Programs (EAP) are provided by our highly trained professional psychologists and counsellors who can assist in the resolution of workplace issues.

EAP offers short-term counselling which aims to help employees deal with personal and professional issues that impact on their performance in the workplace and in the home. The aim is to promote better communication, enhance wellbeing, increase motivation, and foster better relationships with co-workers and in their personal lives.

Referral services can often be sourced for clients and their household members who continue to require assistance beyond the session numbers designated in the EAP agreement.

We can also offer organisational services as part of an EAP, such as: staff wellbeing conversations, supervision, coaching, team building, debriefing and training.

For Clients

If you are interested in accessing EAP sessions, please contact our clinic admin team via phone, email or the request an appointment function below. 

When contacting us, please state that you are accessing an EAP service and the name of your employer, so that our admin team can provide you appropriate booking information. 

Most of our clinicians can provide flexible options for telehealth or in-person sessions.

Please note that your organisation will have already signed an agreement with the Cairnmillar Clinic which states a maximum number of sessions available during each calendar year. Additional sessions may be able to be accessed, however this should be discussed with your clinician and employer directly.

For Organisations

The Cairnmillar Clinic is currently accepting new enquiries for EAP agreements. 

Some of the organisations we work with who offering an EAP to their employees, report benefits in areas such as team performance, a decrease in staff turnover and burn out, as well as improved staff wellbeing.

If you are interested in entering into an EAP agreement with the Cairnmillar Clinic, a formalised Memorandum of Understanding (MOU) and contract is required. 

Please contact our clinic admin team via email at [email protected], with the following information:

  • Organisation name
  • Main contact details
  • Approximate organisation size (in staff)
  • Brief description of your needs

Our clinic coordinator will then contact you to assist in setting up a meeting to further discuss agreement options.


Yes, this service is confidential and your personal information is not shared with your employer.

The only limitations on confidentiality relate to where the clinician may be legally obliged to breach confidentiality, such as any concerns around imminent harm to yourself and/or others, or if subpoenaed during court proceedings. This is fully explained in the consent to service form and will also be covered by your clinician during the first session.

Depending on clinician availability and your support needs, our clinic admin team will discuss options with you and assist in matching you with a suitable clinician.

As a client, a set number of EAP sessions are offered at no charge to you.

Each organisation has a previously agreed number of sessions that are available for an employee to access per calendar year. It is possible to be approved for additional sessions and this can discussed directly with your clinician and employer.

If you and your clinician decide that it is beneficial for you to continue to working together beyond your designated EAP sessions, you can do so independently at your own cost. Please refer to our individual counselling page here.

EAP sessions are generally used as a preventative and early intervention service, for situations related to your personal and/or work life that you feel are impacting your usual functioning, performance or wellbeing.

Situations could include, but are not limited to:

  • Interpersonal relationships at work or in your personal life
  • Adjustment to changes in your work environment or position
  • Changes to these relationships (such as loss, separation etc.)
  • Mental health difficulties
  • Trauma
  • Difficulties with sleep
  • General functioning
  • Financial stress
  • Work stress
  • Work-life balance
  • Chronic health conditions
  • Changes to health
  • Parenting concerns
  • Support through a difficult time at work or in your personal life.

The Cairnmillar Clinic's cancellation policy requires a minimum of 24 hours’ notice prior to your appointment. 

Depending on the EAP agreement signed by your organisation, if you cancel/reschedule within the 24 hours or do not attend your appointment, a cancellation fee will be charged or the session will be forfeited.

Request an appointment

Once an appointment request is submitted, a clinical admin team member will contact you to commence our triage process.

Crisis Numbers

Emergency Services 000 24 hours/7 days a week. Call this number in emergency situations when immediate police, fire or ambulance assistance is required.
Lifeline 13 11 14 Lifeline is available 24 hours a day to listen, without judgement to any person in Australia who is feeling overwhelmed, experiencing crisis or longs to be heard.
SuicideLine Victoria 1300 651 251 SuicideLine Victoria is a 24/7 telehealth provider that offers free professional phone and online counselling for people living in Victoria.
MensLine Australia 1300 789 978 24 hours/7 days a week. MensLine Australia is a telephone and online counselling service offering support for Australian men anywhere, anytime..
Sexual Assault Crisis Line 1800 806 292 5 pm–9 am/7 days. Victims/survivors of past and recent sexual assault.
Kids Helpline 1800 551 800 24/7 Telephone counselling service for people aged between 5 and 25.
BeyondBlue 1300 224 636 24 hours/7 days a week. Call, online chat and online forums.
Safe Steps 1800 015 188 Safe Steps is Victoria’s 24/7 family violence response centre. Providing specialist support services for anyone in Victoria who is experiencing or afraid of family violence.