Her journey in mental health began with a solid commitment to suicide prevention, where she dedicated three years as a volunteer for Lifeline Australia’s crisis text and chat service. During this time, Hai honed her foundational counselling skills, such as active listening, compassionate connection, and responding to crises. Her dedication and hard work were recognised by her supervisor, who nominated her for Volunteer of the Year. Hai also made a significant contribution as a guest speaker at an online fundraising event for hospitals in Vietnam, where she shared her experiences in suicide prevention and provided psychoeducation, helping to raise A$3,000.
During her internship as a youth worker, Hai further developed her skills. She provided task-focused counselling, conducted risk assessments, and facilitated mental health education sessions for underprivileged youth. Her ability to connect with individual teenagers, collaborate with team members, and strengthen her administrative skills, including case management and record organisation, was particularly noteworthy.
Recently, Hai extended her support to 4 Voices Australia, where she provided phone support to women and girls in distress. In this role, she continued to demonstrate her compassionate listening skills and maintained a non-judgmental approach.
Previous education and training
-Bachelor of Psychology (Hons): Macquarie University
-Mental Health First-Aid: Australian Red Cross
-DV-Aware (responding and supporting victims of domestic violence): Lifeline Australia
