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    Clinical Services Collection of Payment Policy

    Policy name Clinical Services Collection of Payment Policy
    Policy number CLN003
    Date approved 30 November 2022
    Approving body The Cairnmillar Council
    Responsible officer Chief Executive Officer
    Implementation officer Director of Clinical Services
    Next review date 3-5 years from approval date
    Linked policies
    • Clinical Services Fee Structure Policy
    • Clinical Services Collection of Payment Procedure

     

    1. Purpose of this policy

    The purpose of the Clinical Services Collection of Payment Policy is to standardise how fees are billed and collected within clinical services of CMI.

    2. Scope

    All clinical and administrative staff working with the billing of clinical services that fall under the gambit and governance of the Cairnmillar Clinical Services arm.

    3. Policy position

    3.1. This policy will be reviewed every three years by the Director of Clinical Services, CMI executive and the Clinic Advisory Committee, according to the Clinical Services Collection of Payment Procedures.

    3.2. Clinical Services, unless otherwise arranged, are payable on the date of service.

    3.3. All payments are processed through debit/credit card facility unless otherwise authorised.

    3.4. Should a client have an outstanding debt owing to the clinic or should a client request that an amount be placed on a payment plan, such an agreement must be authorised by the Director of Clinical Services and the Director of Finance.

    3.5. Billing under Medicare must comply with the Health Insurance Act 1973.

    3.6 The clinic does not offer a system where services can be accumulated on an account system with payment terms for individual clients.

    3.7. Third party payees must settle the account within 30-days unless otherwise specified and arranged.

    4. Definitions and Acronyms

    CMI The Cairnmillar Institute
    Billing This includes all fee types and services within the clinic, such as:

    • Internal billing between the clinic and departments within the Institute
    • Third party payees, e.g., Medicare, NDIS, Workcover, TAC, DVA, Insurance agencies, EAP clients and other organisations.
    • Special Projects, workshops and Program evaluations conducted through the clinic.
    • All client payments for clinical services received
    Payment Collection This includes methods of payment and terms of payment covered under this policy
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