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    Support for Students Policy

    Related PoliciesPolicy name Support for Students Policy
    Policy number ACA010
    Date approved 11  February 2026
    Approving body Academic Board
    Responsible officer Dean (Higher Education) and Provost (VET)
    Implementation officer Student Services Manager (Higher Education) and/or Registrar (VET)
    Next review date December 2026 (policy to be renewed annually)
    Related Policies Critical Incident, Accident, Injury Policy

    Diversity, Equity and Inclusion Policy

    Assessment Policy

    Student Selection, Admission, and Enrolment Policy and Procedures (Higher Education)

    Student Deferral and Leave of Absence Policy

    Student Grievance Procedures

    Academic Progress and Review Policy

    Learning Environment and Student Wellbeing Policy

     

     
    Related forms and documents Learning Access Plan (LAP) Application Form (Part A: Student, Part B) Health Practitioner)

    Privacy and Confidentiality Form

    Health Practitioner Report

    Letter of Diagnosis/Supporting Letter (optional)

    1. Purpose of this policy

    The Cairnmillar Institute (the Institute) is committed to ensuring fair and consistent practices in relation to student:

    • Support
    • Resources
    • Assistance to be successful in their studies

    This policy outlines how the Institute will identify students who are at risk of not successfully completing their units of study and the support available to students to assist them with successfully completing their units of study, including the Institute’s processes for ensuring that students are aware of these support options.

    This policy is published in accordance with the Institute’s obligations under the Higher Education Support Act 2003 (Cth), the Education Services for Overseas Students (ESOS) Act 2000, and those of professional accreditation requirements.

    2. Policy statement

    The Institute will ensure that support is available to students to assist them with successfully completing their units and that students are made aware of these support services throughout their study.

    The Institute will use a variety of methods to identify students who may become at risk at any point in their studies. Students identified as being at risk will be provided with support by the Institute.

    Methods may include but are not limited to;

    1. Selection processes to ensure the suitability of students to undertake a course of study at the Institute
    2. Analysis of data from the learning management system (LMS) in relation to student engagement
    3. Monitoring student progression
    4. Analysis of data from Learning Equity Office,(eg. No. of learning access plans; nature of learning support provided)
    5. Analysis of data from academic support services
    6. Reporting from student wellbeing support providers

    The Institute will communicate with all students, including those identified as at risk to ensure they are aware of support services available to assist them in successfully completing their units of study within the maximum allowable completion time.

    Support services available to students

    The Institute offers either directly or through a third-party numerous support options for students to assist in successful completion of their units of study, such as:

    1. Library services
    2. Student Wellbeing services
    3. Assessment guides
    4. Academic Literacy workshops
    5. Learning Equity Support

    These services are available at no additional cost to students.

    The Institute will publish this Support for Students Policy as well as more information regarding support for students on its website and any other internal sites as deemed appropriate.

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